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ORD
Recent Orders
Your last 3 orders at a glance
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My Orders & Invoices
All orders shown in invoice format — pending, shipped and delivered
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Orders will appear here in full invoice format once placed
Upload Documents
Submit payment proofs, ID copies, customs forms or other files for admin validation
DOC
Document Submission
PDF, JPG, PNG — max 10 MB each — Admin reviews within 24 hours
Drag and drop files here
or click to browse — PDF, JPG, PNG only, max 10 MB each
INFO
Accepted Documents
Accepted
Payment confirmations
Bank transfer proofs
ID or Passport copies
Customs declaration forms
Warranty documents
Medical certificates
Bank transfer proofs
ID or Passport copies
Customs declaration forms
Warranty documents
Medical certificates
Not Accepted
Files over 10 MB
Executable files (.exe)
Archive files (.zip)
Video files
Duplicate submissions
Unrelated personal files
Executable files (.exe)
Archive files (.zip)
Video files
Duplicate submissions
Unrelated personal files
My Documents
Files submitted — track admin validation status
| File Name | Type | Submitted | Order Ref | Status | |
|---|---|---|---|---|---|
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No documents uploaded
Upload files using the Upload Documents section
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Profile & Address
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PRF
Personal Information
Update your name and contact details
LOCK
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ADR
Default Delivery Address
Your saved shipping address
Saved Items
Products you have saved to order later
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Loyalty & Credits
Track your reward points, referral credits, and membership benefits
Loyalty Points Balance
0 pts
Earn 1 point per 10,000 VND spent · 100 points = 50,000 VND
discount
PTS
Points History
| Date | Description | Points | Balance |
|---|---|---|---|
|
No points history yet
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REF
Refer a Friend
Earn 200 bonus points for every friend who places their first order
Your Referral Code
COLOURS-—
TIER
Member Benefits
Perks unlocked by your spending tier
Progress: Bronze (0 pts)
Free
shipping on orders over 2,000,000 VND
Early
access to new products each month
Priority shipping — Silver tier and above
Exclusive discounts — Gold tier and above
Notifications
Messages and updates from Colours Expat Shop
MSG
Inbox
Welcome to Colours Expat Shop. Your account is active. No payment
is taken when you place an order.
Just now
Document upload available. Submit payment proofs and other files
directly from your account for admin validation.
Today
Next shipment departs 20 May 2026. Your deposit request will be
sent approximately 7 days before departure. Order by 13 May to be included.
2 days ago
Preferences
Control how Colours Expat Shop communicates with you
MSG
Communication Preferences
DEL
Danger Zone
Irreversible account actions
Permanently deletes your account, all order history, documents and loyalty points. This cannot be reversed.
Help & FAQ
Common questions about ordering, payments, shipping and your account
FAQ
Frequently Asked Questions
Do I need to pay when I place an order? ▼
No. No payment is taken at the time of ordering. You are reserving goods for the next
shipment. A 50% deposit invoice will be sent approximately 7 days before the shipment departs South
Africa.
When do I need to pay the deposit? ▼
The 50% deposit is due approximately 7 days before the shipment departs South Africa.
You will receive an invoice and payment instructions by email and WhatsApp or Zalo. If payment is not
received your goods may not be included in the shipment.
When do I pay the balance? ▼
The remaining 50% balance is payable on delivery to your address. Payment can be made
by cash, bank transfer, MoMo or ZaloPay. Goods will not be released until the balance is received.
How long does shipping take? ▼
Shipments from South Africa to Vietnam typically take 10 to 18 business days depending
on customs clearance. We ship on a consolidated monthly basis. The expected departure date is
confirmed in your order email.
Why do I need to verify my email address? ▼
Email verification ensures your order confirmations, deposit requests and delivery
updates reach you correctly. No orders can be processed until your email is verified. Check your inbox
for a verification link after registering.
Why do I need to upload documents? ▼
Some orders require supporting documentation such as payment proof, ID for high-value
goods, or customs declaration forms. Admin reviews all uploaded documents within 24 hours and will
notify you of the outcome.
Can I cancel or change my order? ▼
Orders can be modified or cancelled before the goods are packed for shipment. Contact
us via WhatsApp or email as soon as possible. Once a deposit has been received and goods packed,
cancellations are subject to a restocking fee.
How do I view my invoice? ▼
All invoices are available under My Orders and Invoices. Each order is displayed in
full invoice format and can be printed or saved as a PDF directly from this portal.